Terms of Service

Last updated: 01 October 2026

These Terms of Service ("Terms") govern your access to and use of the SK Brand Tech WhatsApp Business API platform ("Service"). By registering for an account, you agree to these Terms.

1. The Service

SK Brand Tech provides a dashboard built on Meta's WhatsApp Cloud API, offering a shared inbox, broadcast campaigns, a chatbot builder, CRM and analytics. We assist with WhatsApp Business Account (WABA) setup and Meta Business Verification / Green Tick applications, subject to Meta's own approval process, which we do not control.

2. Eligibility & Account Responsibility

You must provide accurate business information and keep your login credentials confidential. You are responsible for all activity under your account, including messages sent by your team members.

3. Acceptable Use

• You will only message contacts who have opted in, per Meta's WhatsApp Business Messaging Policy.
• You will not use the Service to send spam, unsolicited marketing to non-consenting numbers, or unlawful, fraudulent, or misleading content.
• You will not attempt to circumvent Meta template approval requirements.
• Violation of Meta's policies that results in your WABA being restricted or banned is outside our control and does not entitle you to a refund.

4. Plans, Billing & Payment

Subscription plans and pricing are listed on our Services page and are billed via Razorpay in INR, exclusive of GST. Plans renew automatically each billing cycle unless cancelled. Meta's own conversation-based charges are separate from our subscription fee and are passed through at Meta's published rates.

5. Cancellations & Refunds

See our Refund & Cancellation Policy for details.

6. Service Availability

We aim for high uptime but do not guarantee uninterrupted service, and are not responsible for outages caused by Meta, Razorpay, our hosting provider, or events outside our reasonable control.

7. Intellectual Property

The platform, its design and underlying software are the property of SK Brand Tech. Your business data, contacts and message content remain yours.

8. Termination

We may suspend or terminate accounts that violate these Terms, Meta's policies, or applicable law. You may cancel your subscription at any time from your dashboard or by contacting us.

9. Limitation of Liability

To the extent permitted by law, SK Brand Tech is not liable for indirect, incidental or consequential damages arising from your use of the Service, including WABA suspension by Meta.

10. Governing Law

These Terms are governed by the laws of India, with courts in Nashik, Maharashtra having jurisdiction.

11. Contact

Email: admin@skbrandtech.com

Note: this is a template and not legal advice. Please have it reviewed by a qualified professional before relying on it for Meta/Razorpay compliance or Indian law.