Refund & Cancellation Policy

Last updated: 01 October 2026

1. Subscription Cancellation

You may cancel your subscription at any time from your dashboard's Settings → Billing tab, or by emailing admin@skbrandtech.com. Cancellation stops the next billing cycle — your account remains active until the end of the period you've already paid for.

2. Refunds

• Setup/onboarding work: once WABA setup, Meta Business Verification or Green Tick application work has begun, the setup portion of your payment is non-refundable, as this work is submitted to Meta and cannot be reversed.
• Subscription fees: unused subscription time is not refunded for mid-cycle cancellations. If you cancel before your plan's WABA setup work begins, you're eligible for a full refund of the subscription fee.
• Service faults: if the platform is materially unavailable due to a fault on our side for an extended period, contact us — we review such cases individually and may issue a partial credit or refund at our discretion.
• Meta/Razorpay charges: conversation-based charges already billed by Meta, and payment gateway fees already incurred, are not refundable by us.

3. How to Request a Refund

Email admin@skbrandtech.com with your registered email and the Razorpay payment ID from your receipt. Approved refunds are processed to the original payment method within 5–7 business days via Razorpay.

4. Plan Downgrades/Upgrades

Upgrading takes effect immediately, with the balance for the remainder of the cycle adjusted on your next invoice. Downgrades take effect at the start of your next billing cycle.

5. Contact

For any billing question, reach us at admin@skbrandtech.com or via our contact form.

Note: this is a template and not legal advice — review and adjust the refund terms to match what you're actually able to commit to before publishing.